FAQs

PawWhoa — FAQs

1. What is PawWhoa?
PawWhoa is the world’s first art studio specializing in handmade 3D pet portraits. We use a revolutionary layered technique: each portrait is carefully painted across multiple transparent panels, then aligned with hidden magnets to create a stunning depth-filled tribute that brings your pet’s personality to life.
More than a portrait — it’s a piece of soulful art, made with love for pet families who want something truly extraordinary.

2. How do I place an order?
Ordering is easy! Visit our website, choose your portrait style and size, upload your pet’s photo during checkout, and complete your purchase. We’ll take care of the rest.

3. How do I send my pet’s photo?
You can upload your pet’s photo directly in the upload box when you add a portrait to your cart. Make sure the image is clear and well-lit for the best results.

4. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

5. How long does production and shipping take?

  • Eternal 3D Pet Portrait: 2–4 weeks.
    ➕ Priority Add-On: 5–10 days.

  • Knife-Scratch 3D Portrait: 4–8 weeks (due to intricate handcrafting).

  • Shipping (U.S.): 3–6 business days after completion.
    International shipping times vary by location.

6. Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times depend on the destination.

7. What is your return policy?
Since every portrait is custom-made and handcrafted just for you, we’re unable to accept returns or offer refunds. As soon as you order, our artists begin working on your piece. Thank you for supporting heartfelt handmade art. 💖

8. How can I contact customer support?
Reach out anytime through the contact form on our website. We’re here to help!

9. Do you offer discounts or promotions?
Yes! Join our newsletter or follow us on social media to be the first to know about special offers and promotions.

10. Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number to follow your package’s journey.

Let’s create something unforgettable — together.
At PawWhoa, we’re not just making art — we’re honoring love, one layer at a time.